Return Policy

Effective Date: 21 July 2025

Thank you for shopping at qabayan.com. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. General Return Policy

• You may request a return within 3 days of receiving your order.

• To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

• Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers)

  • Personal care items

  • Digital products or downloads

  • Customized or made-to-order items

2. Return Process

• To initiate a return, please contact the seller directly through the platform's messaging system or contact details provided on the product page.

• The return shipping cost will be the responsibility of the buyer, unless the item was defective, incorrect, or damaged upon arrival.

3. Refunds

• Once the Seller receives and inspects the returned item, they will notify you of the refund status.

• Approved refunds will be processed using the original payment method within 5 business days.

• Shipping charges are non-refundable unless the return is due to seller error or damaged goods.

4. Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact the Seller immediately (within 48 hours of delivery) and provide:

  • Photos of the damaged/incorrect product

  • Order number

  • Description of the issue

• The Seller will provide instructions on how to return or replace the item.

5. Platform Disclaimer

[Your Website Name] is an online marketplace only. All return, refund, and exchange requests must be handled directly between the Buyer and the Seller.
We do not handle or process returns/refunds, and we do not hold or ship products ourselves.
Any disputes arising from returns must be resolved by the involved parties.

6. Need Help?

For questions or concerns about a specific order or return process, please contact the Seller directly using the contact details on the product/store page.

For general platform support:
? Email: info@qabayan.com
? WhatsApp: +63 9457625326