QABAYAN.COM SUPPORT POLICY
Effective Date: 21 July 2025
Website: [www.qabayan.com]

At Qabayan.com, we are committed to providing a safe and user-friendly platform where Filipino sellers can showcase their products and buyers from around the world can shop with confidence. This Support Policy outlines the level of assistance provided by Qabayan.com and clarifies the responsibilities of sellers and buyers.

1. Platform Role

Qabayan.com is a digital marketplace platform. We do not sell, own, ship, or handle any products listed on the site. Our role is to provide the technical infrastructure to help sellers and buyers connect.

? Important: Any agreements, payments, shipments, returns, and other transaction-related matters are handled directly between the buyer and the seller.

2. Support Scope Provided by Qabayan.com

Qabayan.com provides support for the following:

• Technical Assistance:

  • Account creation, login issues, and platform navigation

  • Errors related to website features or checkout functionality

• Account-Related Issues:

  • Updating profile or store settings

  • Reporting suspicious activities or content

• Guidance and Policies:

  • Information about Qabayan's Terms of Use, Privacy Policy, or Community Guidelines

  • How to contact a seller or manage your listings as a seller

? For these concerns, you can contact Qabayan Support:
Email: support@qabayan.com
Response Time: Within 24–48 business hours

3. Support Not Covered by Qabayan.com

The following are outside the scope of Qabayan.com support:

• Order status inquiries

• Product quality or authenticity

• Payment disputes or refunds

• Shipping, delivery delays, or tracking

• Return, exchange, or cancellation requests

• Buyer-seller agreements or communication issues

These matters must be handled directly between the Buyer and the Seller using the contact information provided on the product/store page.

4. Reporting a Problem

If a user (buyer or seller) violates Qabayan’s policies (e.g., fraud, misleading listings, or abusive behavior), please report it to us at report@qabayan.com with relevant screenshots or order details.

5. Our Commitment

While we are not liable for transactions conducted on the platform, we are committed to ensuring a safe and trustworthy environment. We reserve the right to suspend or remove users or listings that violate our policies or compromise community trust.